How Long Is The Shipping Time?
It can take 2 to 3 weeks to produce and ship out your order. Some circumstances are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the shipping company's responsibility.
Will I Receive A Tracking Number?
We provide tracking for every order. Tracking will be available once your product is shipped.
When you receive your tracking number, if you need help tracking your order, you can go to your order tracking page.
Can I Cancel My Order?
You can cancel your order with no penalty! You must cancel your order 24 hours after creating it to apply the cancellation.Shipping and Returns Policy
Shipping and Returns Policy
Shipping
Domestic Shipping
All U.A.E orders qualify for free 2-day shipping and require a signature upon receipt. We offer overnight shipping for $45 and Saturday delivery for $65 within the United States. Orders are typically processed within 24 hours of receipt. We will contact you via email if there are any issues with your orders.
We insure all packages against theft and accidental damage while in transit. Once the package is delivered and signed for, we are no longer liable. Orders cannot be delivered to PO Boxes or APO/FPO addresses.
Orders placed Monday – Friday before 3 PM PST will be processed that day and ship within one business day. Orders placed on Friday after 3 PM PST or over the weekend will be processed on the following Monday.
International Shipping
All international orders will be subject to shipping charges, taxes, customs, duties, and fees based upon the destination country and the item(s) ordered. The recipient of the shipment is the importer on record in the destination country and is responsible for all import fees. Applicable duties, taxes and fees will be collected at the time of checkout for your convenience. No additional fees will be due upon delivery. For high value orders, a representative from Donna Hourani will contact you to arrange delivery. All other orders will be shipped fully insured via DHL Express.
In placing an order, you authorize Donna Hourani to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual import fees for your item(s).
If you refuse a shipment from Donna Hourani, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Donna Hourani. This amount will be deducted from your merchandise refund. If you have any questions, please email us at admin@donnahourani.com or call us: +1 (310) 566-6660.
donnahourani.com does not process orders on weekends or holidays observed by the company. Please note that donnahourani.com will also be closed on the following holidays:
New Year's Day
Eid al-Fitr
Eid al-Fitr Eve
Day of Arafat
Eid al-Adha
Islamic New Year
Prophet's Birthday
Commemoration Day
National Day
Christmas Eve
Christmas Day
New Year's Eve
Returns
Return Policy
For a full refund, a return request must be made within 24 hours of receipt. Any requests made after 24 hours will allow for exchange only and must be made within 7 days of receipt. We reserve the right to refuse a return or exchange if the item received is determined to be damaged or unsaleable. Altered products and special orders cannot be returned for exchange or refund. All pieces will be subject to a quality control inspection, and the original packaging must be intact. We reserve the right to refuse an exchange if the piece received is determined to be damaged.
Please Note:
All international orders are final sale. All custom orders and special orders placed on donnahourani.com are final sale. If you received a damaged or incorrect item, please email us within 24 hours of receipt.
If you wish to make a return, please email admin@donnahourani.com and title the subject of your email “RETURN,” followed by the order number. We will provide a prepaid shipping label and will assist in arranging pick up for all returns. Once the return is inspected, the customer will receive a full refund to the original form of payment less the return shipping fees.
If you wish to make an exchange, please email admin@donnahourani.com and title the subject of your email “EXCHANGE,” followed by the order number. We are pleased to assist you with your exchange or offer you store credit. We will provide a prepaid shipping label and will assist in arranging pick up for all exchange pieces.
If you purchased a piece from an outside retailer and would like to initiate an exchange, please contact that retailer directly as we are only able to assist with orders placed directly on ireneneuwirth.com.
Please note, return request frequency is kept on record. Donnahourani.com has the right to refuse a return if excessive return requests are made by the same account or individual.
Our team is here to answer any questions you may have. We are available Monday – Friday, 9:30 AM PST – 5:30 PM PST at (310) 566-6660 or you may email us at admin@donnahourani.com
