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About Us

Privacy


DONNA HOURANI PRIVACY STATEMENT


Donna Hourani, Inc., and its subsidiaries, affiliates and parent companies ("Donna Hourani", "we", "us" or "our") is committed to protecting your privacy and ensuring you have a positive experience when you visit our webpages, interact with us on social media, or online (the "Services").

This Statement explains Donna Hourani's practices when we process your "personal data," which is information that relates to an identified or identifiable individual. To "process" or "processing" means any use of personal data including, transferring, collecting, recording, storing, using, analyzing, combining, disclosing or deleting it.

This Statement may be updated periodically. If we plan to make any material changes to the way we handle personal data as described here, we will notify you by posting an updated version of this Statement on our website. We may supplement this Statement with "just-in-time" notices, or other disclosures contained within or in connection with the provision of the Services, which may describe in more detail our data collection, use and sharing practices. Unless we say otherwise, such supplemental privacy statements will govern how we may process the information in the context of the specific product or service.

What This Statement Covers
This Statement applies to the personal data we process as a data controller, that is, as the party that determines what data to collect and why. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with the Services. The data we collect depends on the context of your interactions with Donna Hourani and the choices you make, including the products and features you use. We also obtain data about you from third parties.

Personal Data We Process & How We Use It
The table below describes Donna Hourani's processing of personal data as a data controller. The table does not cover customer content, including any personal data about you that may be contained in customer content because the customer (the Donna Hourani account holder), rather than Donna Hourani, controls how customer content is processed. Any questions about the processing of customer content should be addressed to the customer directly.




Personal Data Processing
TYPES OF PERSONAL DATAHOW WE GET ITWHAT WE DO WITH ITLEGAL BASIS [APPLIES ONLY IN THE EEA, AND ONLY WITHIN THE MEANING OF THE EU'S GENERAL DATA PROTECTION REGULATION (GDPR)]

Account User Data

INFORMATION WE COLLECT WHEN YOU REGISTER FOR A FREE DONNA HOURANI ACCOUNT, SUCH AS:

Date of birth (for age-verification purposes only, Donna Hourani does not retain or use this information for any other purpose)

First Name

Last Name

Phone (optional)

Email

etc..

From the user who subscribes or purchases an item

Provide you with support

Send marketing communications, where permitted

Provide announcements related to software updates, upgrades, and system enhancements

Provide you with Donna Hourani event information and offers from us or Donna Hourani event co-sponsors

Contract

Legitimate interests 

Operation Data

TECHNICAL INFORMATION FROM DONNA HOURANI'S SOFTWARE OR SYSTEMS HOSTING THE SERVICES, AND FROM THE SYSTEMS, APPLICATIONS AND DEVICES THAT ARE USED TO ACCESS THE SERVICES, SUCH AS:

Configuration Data: information about the deployment of Donna Hourani Services and related environment information.

Feature Usage Data: information about if and how Service features were used.

Performance Data: metrics related to how the Services perform.

Service Logs: information on system events and states.

Automatically through use of the Services 

Facilitate the delivery and optimization of the Services

Provide support

Maintain the security of our infrastructure and Services

Administer our disaster recovery plans and policies

Detect, investigate and stop fraudulent, harmful, unauthorized or illegal activity (“fraud and abuse detection”)

Confirm compliance with contractual obligations

Comply with legal obligations

Create anonymized and/or aggregated data to improve our products and for other lawful business purposes 

Contract

Legitimate interests

Protect vital interests

Legal compliance 

Support and Feedback Data

Support Data: information that has been provided by a customer to Donna Hourani or is otherwise processed in connection with support activities such as  calls or Service support tickets.

Directly from an Donna Hourani user 

Respond to requests for support

Conduct anonymized, aggregated analytics to improve performance 

Contract

Legitimate interests 

 
Approximate Location (e.g., nearest city or town) Automatically through your use of the Services

Connect you to the nearest data center

Comply with privacy and other laws – for example, so we can provide you with the right notices for your area

Monitor performance of our data centers and networks

Route support requests 

Contract

Legitimate interests 

Legal obligation

 

Persistent Identifiers on Marketing Pages

DATA COLLECTED THROUGH THE USE OF COOKIES AND PIXELS FROM TOOLS (SUCH AS GOOGLE ANALYTICS AND GOOGLE ADS), SUCH AS:

Internet protocol (IP) addresses,

Browser type,

Internet service provider (ISP),

Referrer URL,

Exit pages, the files viewed on our marketing sites (e.g., HTML pages, graphics, etc.),

Operating system,

Date/time stamp,

Approximate location (e.g., nearest city or town)

Depending on how you choose to configure our cookie preference tool, we may collect this info automatically from our Marketing Pages and other online services 

Analyze how our website is used so we can improve your experience

Complete orders and remember your settings

Identifying language preferences

Evaluate the success of our Marketing campaigns

Marketing, including facilitating tailoring of advertising you see when you are on other online services 

Consent

Legitimate interests 

Persistent Identifiers on Product Pages

These are third-party cookies that are necessary for technical support and to deliver the service.

Automatically when you use the Services from your web browser 

Provide the Service

Provide Technical Support

Contract

Legitimate interests

Marketing Data

Data enrichment services (only in connection with Marketing Pages)

Email marketing lists (where permitted under applicable law)

From Third Parties and public sources 

Marketing activities

Sending marketing communications

Providing tailored information about our Services 

Legitimate interests
Customer Content

Customer content is the "in-session" information you give us directly through your use of the Services, such as files, chat logs, and transcripts, and any other information uploaded while using the Services. Donna Hourani uses customer content only in connection with providing the Services – we do not monitor, sell or use customer content for any other purposes.

We do not control the actions of anyone with whom you or any other Service user may choose to share information. Therefore, we cannot and do not guarantee that any customer content you or any user provides to the Services will not be viewed by unauthorized persons. Please be aware that no security measures are perfect or impenetrable and that we are not responsible for circumvention of any security measures contained on the Services. You should be cautious about the access you provide to others when using the Services, and the information you choose to share when using the Services.


Donna Hourani's Product and Marketing Pages

Donna Hourani generally processes personal data in two different manners using its websites. First, Donna Hourani processes personal data it obtains from the webpages that Donna Hourani uses to provide its Services, Donna Hourani processes personal data obtained from its webpages that are accessible without logging in to a Donna Hourani account.

Like many companies, we use advertising services that try to tailor online ads to your interests based on information collected via cookies and similar technologies on our Marketing Pages. This is called interest-based advertising.


How We Share Personal Data

We only share personal data with companies, organizations or individuals outside of Donna Hourani when one of the following circumstances applies:

With consent

We may share personal data with companies, organizations, individuals outside of Donna Hourani and others when we have consent from an individual (as applicable).

With Donna Hourani Partners

If Donna Hourani received your personal data from a third-party partner and you become a Customer, Donna Hourani may disclose select personal data to that partner or their designee for the purpose of the partnership agreement; for example, to reward a referral partner from a co-sponsored event. Donna Hourani’s partners have contractually agreed to comply with appropriate privacy and security obligations.

For corporate transactions

We may share personal data with actual or prospective acquirers, their representatives and other relevant participants in, or during negotiations of, any sale, merger, acquisition, restructuring, or change in control involving all or a portion of Donna Hourani’s business or assets, including in connection with bankruptcy or similar proceedings.

For business purposes

We provide personal data to vendors and services providers to help us provide the Services and for Donna Hourani’s business purposes. Examples include public cloud storage vendors, carriers, payment processor, and service provider for managing customer support tickets. Donna Hourani contractually prohibits such vendors from using the personal data for any reason other than to provide the contracted-for services and Donna Hourani contractually requires its vendors to comply with all appropriate privacy and security requirements.

For legal reasons

We share personal data with companies, organizations or individuals outside of Donna Hourani if we believe that access, use, preservation or disclosure of the information is reasonably necessary to:

Meet any applicable law or respond to valid legal process, including from law enforcement or other government agencies.

Enforce applicable Terms of Service, including investigation of potential violations.

Detect, prevent, or otherwise address fraud, security or technical issues.

Protect against harm to the rights, property or safety of Donna Hourani, our users or the public as required or permitted by law, including to help prevent the loss of life or serious injury of anyone.

 

Data Subject Privacy Rights and Choices

Right to Correct or Update Your Information

If you would like to correct or update information that you have provided to us, please log on to www.donnahourani.com and update your profile.

Marketing Communication

You may receive marketing email communications from us where permissible. If you would like to stop receiving these communications, you can update your preferences by using the “Unsubscribe” link found in those emails.

 

European Privacy Rights

If you reside in the European Economic Area, you may have the right to exercise certain privacy rights available to you under applicable laws. We will process your request in accordance with applicable data protection laws. We may need to retain certain information for record-keeping purposes or to complete transactions that you began prior to requesting any deletion.

  1. Right not to provide consent or to withdraw consent. We may seek to rely on your consent in order to process certain personal data. Where we do so, you have the right not to provide your consent or to withdraw your consent at any time. This does not affect the lawfulness of the processing based on consent before its withdrawal.
  2. Right of access and/or portability. You may have the right to access the personal data that we hold about you and, in some limited circumstances, have that data provided to you so that you can provide or “port” that data to another provider.
  3. Right of erasure. In certain circumstances, you may have the right to the erasure of personal data that we hold about you (for example if it is no longer necessary for the purposes for which it was originally collected).
  4. Right to object to processing. You may have the right to request that Donna Hourani stop processing your personal data and/or to stop sending you marketing communications.
  5. Right to rectification. You may have the right to require us to correct any inaccurate or incomplete personal information.
  6. Right to restrict processing. You may have the right to request that we restrict processing of your personal data in certain circumstances (for example, where you believe that the personal data we hold about you is not accurate or lawfully held).
  7. Right to lodge a complaint to your local Data Protection Authority. If you are an EEA resident, you have the right to complain to a data protection authority about our collection and use of your personal data.

 

How to Exercise Your Rights

To exercise any of the rights above, email us at admin@donnahourani.com. You may also submit a request to the following address:

Donna Hourani, Inc.

Dubai - Marina - UAE

 

International Transfers

Donna Hourani operates globally, which means personal data may be stored and processed (for example stored in a data center) in any country where we or our service providers have facilities or hold events. By using Donna Hourani or providing personal data for any of the purposes stated above, you acknowledge that your personal data may be transferred to or stored in the United Arab Emirates or in other countries around the world. Such countries may have data protection rules that are different and less protective than those of your country.

If you are a resident of the European Economic Area (EEA), and your personal data is transferred outside of the EEA, we will:

Process it in a territory which the European Commission has determined provides an adequate level of protection for personal information; or Implement appropriate safeguards to protect your personal information, including transferring it in accordance with applicable transfer mechanism, including the European Commission's standard contractual clauses.

 

Retention

We will retain personal data for as long as required to do what we say we will in this Statement, unless a longer retention period is required by applicable law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide our services to you (for example, for as long as you have an account with us or keep using our services);

Whether we have a legal obligation to keep the data (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or

Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

 

Security

Donna Hourani is committed to protecting your personal data. We use reasonable and appropriate technical and organizational measures to protect personal data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into due account the risks involved in the processing and the nature of the personal data. If you have any questions about the security of your data, please contact our security team at admin@donnahourani.com.

 

How to Contact Us

If you have any privacy-related questions or comments related to this Statement, please send an email to admin@donnahourani.com. You can also contact us by writing to this address:

Donna Hourani, Inc.

Dubai - Marina - UAE

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